• Developed highly technical software simulations using web development technologies.
• Integrated software simulations into OS simulations to make them interactive for users to learn how to use the software when they need it in their career.
• Performed all team lead functions and some management functions.

Simulated software and internal tools I worked on:

• Simulation UI Framework
• Windows 10
• Windows Server 2019
• Microsoft Azure
• iPad OS
• Microsoft Office Excel
• Autopsy Forensics
• DD-WRT Router
• Cisco Router
• Ettercap
• Ruckus
• pfSense
• Model Builder
• Internal Libraries

Team Lead Responsibilities

• Drive Daily Standup
• Work with designers to acquire feature tickets
• Decompose design feature tickets into workable dev tickets
• Drive project shirt sizing estimation meetings
• Drive bug scrub meetings
• Identify tickets for the next sprint
• Drive sprint planning and retrospectives
• Mentor team members

Simulated Microsoft Azure

• Designed application and component architecture
• Created numerous components and pages

Simulated Autopsy Forensics

• Organized entire application architecture
• Developed components and pages

Simulated Microsoft Office Excel

• Re-wrote Charts using D3
• Added the HLookup feature
• Added the Goal Seek feature

Simulated Cisco Router

• Added more than 20 configuration pages
• Fixed numerous existing bugs

Simulated DD-WRT Router

• Created using React, Typescript, JSX, and Less
• Added authentication and numerous configuration pages

Other Contributions

• Fixed numerous bugs and added many features to the other software simulations listed above.
• Presented on technical topics such as CSS, D3, Yarn 2, and some design patterns.
• Drove the adoption of an internal stack overflow account that became extremely beneficial for reference of technical topics, including configuration processes, code samples, and other guides.

• Primarily built internal web applications to save people thousands of hours.
• Identified, Architected/Designed, and Developed solutions to ease pain points.
• Developed creative solutions that made others more efficient.
• Designed and developed a number of tools using web technology to be stand-alone so that they did not require a server, but could be run locally or from a network share.

Quotes from my manager Michael Gardner (while moving to a different department within USAA):

• "David Hicken is solely responsible for the design, development, and ongoing product management of a suite of web apps used in L&D that we've branded SmartTools"
• "I could go on and on, but for now I will simply say that as Dave's manager for 4+ years I can offer no higher endorsement of his talent, his work ethic, or his character."

Smart Calendars

• Built tools that allowed instructors to more easily plan and organize the activities and scheduling of a class.
• Calendars sync data between different users real-time.

SmartGuide

• Built a self-directed splash page and management tool that allowed users to easily manage the content with no technical skill.
• Created an easy to use drag and drop editor for the tool that the users were delighted to use.

Smart Splash Pages

• Built a splash page management tool that allowed users to easily manage the content of splash pages without much need for technical know-how.
• Created an easy to use drag and drop editor to simplify the process, and allow the user to generate multiple versions of the splash page by audience.

Decision Tree

• Built a tool that facilitated decision making when a number of variables were required in order to make a decision.
• Created an easy to use drag and drop editor for the tool making the tree structure simple to understand and manage.

Other Tools

• [Tools listed here are browser-based] Mortgage Board Game, Plinko Game, Speech2Text Reader, Anonymous Survey Tool, Remote Cookie Service, Work Effort Assessment Tool, Walk-Thru's for WalkMe, Learner Progression Reports, Media Asset Browser, Loan Amortization Calculator, Data Compression Algorithm, CSV Row Filter Tool, Excel Creation Lib, Automation Macros (not-browser-based), and more.

• Re-created virtually every page on the mormon.org public facing site.
• Planned and developed new features with teams of other developers, project managers, and front-end developers.
• Identified data anomalies in the database and determined how to fix them.

Mormon.org

• Consistently developed web pages 3 to 4 times faster than most peers.
• Built several dynamic widgets such as slideshows, timeline sliders, and other UI eye candy.
• Restructured the user generated content database.
• Built user profile management tools.
• Built admin profile management tools.
• Built an email alert system.

JustServe.org

• Re-organized JavaScript to clean up redundancy and maintainability.
• Optimized JavaScript.

Public Affairs Department

• Built an internationalization string manager.
• Built tool to automate site migration.

• Developed airline web reservations system (80% of Jetblue Business).
• Developed employee internal reservations system.

Airline Web Reservations System

• Added BillMeLater payment method.
• Re-designed and implemented new reservation system flow and architecture.

• Maintained core merchandising, warehousing, finance, and customer support intranet web applications.

Internal Vendor Purchase Order System

• Planned and developed a new system for managing vendor purchase orders and merchandising.
• Designed a large referential database.
• Designed and maintained extremely complex SQL queries.
• Designed application flow and architecture.

• Built and maintained iBoats' most profitable system.
• Team Lead over design and development of dealer site content management system.
• Central in planning, software architecture, database design, development, deployment, and maintenance of web applications.
• Designed large referential databases.
• Designed complex application flows and architectures.
• Developed several highly-efficient code libraries designed for ease-of-use.

Content Management System

• Designed and built CMS which allowed boat dealers to create their own web sites and maintain inventory.

Contact Manager

• Designed and built tool for internal Dealer Services division to track contacts.
• Designed and built accounting functionality and credit card management/charging.
• Integrated into Content Management System.
• Focus on security, credit card processing and searchability.

Boat Classifieds System

• Integrated 3rd party software with in-house custom-built software.
• Developed shell/cron scripts to clean up data.

• Hardware and software decisions.
• System administration (Linux).
• Project design, development, and maintenance.

Multi-Site System

• Designed and built multiple Dish Network sales sites.
• Designed a referential database.
• Designed complex promotion management tools.
• Configured and maintained Linux Servers.

• Largest religious based chat in the world during my tenure (300+ concurrent users at peak times).
• Maintained Windows server.
• Maintained chat server.
• Developed web site.
• Managed 20+ volunteer chat moderators.